Phil’s Tools – Policies and Terms

Last updated: 17 September 2025

1. Terms & Conditions

Welcome to Phil’s Tools. By accessing or purchasing from our website (www.philstools.co.uk), you agree to the following terms and conditions.

1.1 General
Phil’s Tools is a UK-based online retailer supplying tools and accessories. These terms govern the use of our website and the purchase of products from us.

1.2 Products
We take reasonable care to ensure all product details, descriptions and prices are accurate. Images are for illustrative purposes only.

1.3 Orders
When you place an order, you will receive an email acknowledgement. A contract is formed only when we confirm dispatch of your order.

1.4 Prices & Payment
All prices are in GBP and inclusive of VAT (where applicable). Payment must be made in full at the time of order via accepted payment methods.

1.5 Shipping
We dispatch items using Royal Mail and other couriers. Shipping costs are calculated at checkout based on product class and customer location.

1.6 Returns & Refunds
Please see our Refund & Exchange Policy for full details.

1.7 Liability
We are not liable for indirect or consequential loss. Our liability is limited to the value of the goods purchased.

1.8 Governing Law
These terms are governed by the laws of England and Wales.

2. Privacy Policy

Phil’s Tools respects your privacy and is committed to protecting your personal data.

2.1 Data We Collect
We may collect personal data including your name, address, email, phone number, and payment details when you make a purchase.

2.2 How We Use Your Data

  • To process and deliver your orders

  • To manage payments

  • To provide customer support

  • To send updates if you opt in

2.3 Sharing Your Data
We only share your data with third parties necessary to complete your order (e.g., payment providers, couriers). We do not sell your data.

2.4 Data Retention
We retain your data for as long as necessary to fulfil orders, meet legal obligations, or resolve disputes.

2.5 Your Rights
You have the right to access, correct, or delete your personal data under UK GDPR.

2.6 Contact
For privacy-related requests, email: info@philstools.co.uk

3. Cookie Policy

Phil’s Tools uses cookies to improve your browsing experience.

3.1 What Are Cookies?
Cookies are small files stored on your device to help websites function and remember preferences.

3.2 Types of Cookies We Use

  • Essential cookies: required for checkout and account login

  • Analytics cookies: to understand site usage (e.g., Google Analytics)

  • Functional cookies: to remember preferences

3.3 Managing Cookies
You can manage or disable cookies in your browser settings. Some features may not work without them.
By continuing to use our site, you consent to our use of cookies.

4. Refund & Exchange Policy

We want you to be fully satisfied with your purchase from Phil’s Tools.

4.1 Returns
You may return unused items within 14 days of receipt for a full refund, excluding shipping costs. Items must be in their original condition and packaging.

4.2 Exchanges
If you need to exchange an item, please contact us within 14 days of receipt. You will be responsible for return postage.

4.3 Faulty Goods
If an item is faulty or damaged, please notify us within 7 days. We will arrange a replacement or refund, including return shipping.

4.4 Process
To arrange a return or exchange, please email info@philstools.co.uk with your order number and reason for return.

4.5 Exemptions
For hygiene and safety, certain items (e.g., PPE, consumables) cannot be returned unless faulty.